Page title

Frequently asked questions

Please check you have logged in with the correct ABN that you have used for previous applications and try again.

It is possible that the ABN selected may not have a record found linked to a QRIDA account. Even if there is an account, it is possible the link may have been broken and needs to be manually re-entered by QRIDA staff. Please phone QRIDA on 1800 623 946 for assistance.

Try the following:

• Use the latest version of Google Chrome (not Safari)
• Use a desktop or laptop computer (not a smart phone or table)
• Refresh the page and clear your cache
• Check your internet speed (low internet speed may affect your portal experience)
• If these services are still not available, try again later.

Follow these steps to access MyAccount:

Step 1: 

Click on the ‘Login using Digital ID’ button

Step 2:

You will be automatically redirected to identity.gov.au, where you will be presented with secure login options. To log in, select ‘Digital ID’. Logging in with Digital ID will automatically verify your identity, which will save you having to undergo an ID verification check to access your account information.

Step 3:

If you’ve never used Digital ID before, you will need to follow the steps detailed on the image below. This involves downloading the Digital ID app, proving who you are in the app and then returning to this page. These steps should only take a couple of minutes to set up. Once you’re set up with Digital ID, or if you already have the Digital ID app, type your Digital ID email into the box below and click ‘Login’. 

Optionally, you can tick ‘Remember me’ to remember your email for next time.

Step 4: 

You should now see a random four (4) digit number. This will be the prompt for you to open the Digital ID app. Enter the code on your screen into the Digital ID app.

Once you’ve successfully entered in the code, the website will redirect you to the Relationship Authorisation Manager where you can select the business that you would like to login under. 

Step 5:

On the Relationship Authorisation Manager screen, you can select from business accounts that you can act for. To access the correct account information in the QRIDA MyAccount Portal, you must select the business account that has the same ABN as the one used in your QRIDA account.

Once you’ve successfully completed this step, the website will redirect you back to the QRIDA MyAccount portal, and you will now be securely logged in with Digital ID.

Note: If the business entity used for your QRIDA account does not appear in the Relationship Authorisation Manager screen, click here to learn how to add it to your Digital ID. 

If you encounter any difficulties at any point with logging in via Digital ID, or wish to speak to a support representative, please refer to the Digital ID general support available by clicking here. 

Setting up Digital ID is fast, safe and simple. Click here to learn how to set up your Digital ID.

Note: Remember the email used to link your ABN to the Digital ID as that will be used as the login for QRIDA's portal. Optionally, you can tick ‘Remember me’ to remember your email for next time.

Visit the Digital Identity website here to learn how your information is kept secured.

To access our online services on behalf of a business or entity, you need to link your Digital ID to the business using the Relationship Authorisation Manager.

If the business entity used for your QRIDA account does not appear in the Relationship Authorisation Manager screen, click here to learn how to add it to your Digital ID.

If you have applied for funding and want to view your application status or want to apply for funding, you will be required to login to ApplyOnline. 

If you are a business with a Digital ID and want to view the details of your loan and/or grants, you are required login to MyAccount. You cannot view loan details via ApplyOnline.

No. You cannot obtain the grant if you have received other Government funding for the same project activity. Additional project activities to a Government funded project may be considered under this grant

Yes, replacing lost or damaged crops, and costs associated with the essential replacement of lost or damaged crops, may be eligible for reimbursement for disaster assistance recovery grants activated from 29 January 2025, including the North and Far North Queensland Tropical Low disaster event. Costs such as those for the plant, seed or seedling, crop establishment (i.e. chemicals for weed and or pest control), nutrition (i.e. establishment fertiliser) will be considered.

Please note, however, that pasture crops grown for livestock consumption, and ratoon cane where pasture/crop was planted more than 12 months ago and preceding the relevant disaster are excluded from the eligibility.

Yes, replacing lost or damaged crops, and costs associated with the essential replacement of lost or damaged crops, may be eligible for reimbursement for disaster assistance recovery grants activated from 29 January 2025, including:

• North and Far North Tropical Low, 29 January - 28 February 2025

• Tropical Cyclone Alfred and Severe Weather, 1 - 16 March 2025

• Western Queensland Surface Trough and Associated Rainfall and Flooding, commencing 21 March - 19 May 2025

Costs such as those for the plant, seed or seedling, crop establishment (i.e. chemicals for weed and or pest control), nutrition (i.e. establishment fertiliser) will be considered.

Please note, however, that pasture crops grown for livestock consumption, and ratoon cane where pasture/crop was planted more than 12 months ago and preceding the relevant disaster are excluded from the eligibility.

Please contact QRIDA regarding any mistakes on loan documentation sent via DocuSign and QRIDA will rectify and re-issue the documents to you.  

You will be able to opt out of electronic signing anytime during the process from application up to when loan documents are issued electronically by QRIDA. If you have not indicated to opt out of electronic signing on your initial application form, please contact QRIDA to arrange for your documents to be sent to you by email or post. 

DocuSign can be used on a variety of devices, including mobile devices like iPhones, iPads, and Android phones, as well as desktop and laptop computers running Windows or macOS.

QRIDA is committed to ensuring due administrative processes are undertaken with the decisioning of applications for Government assistance.

When making decisions on applications, as well as the internal review of a decision, QRIDA follows the QRIDA Decision-Making Policy and Procedure.

You can view this Policy and Procedure on the Reviewing a decision page.

If your application for the Scheme was declined in previous rounds due to insufficient funding, you are encouraged to resubmit your application to be considered for assistance in this round.

The rebate amount offered under the Irrigation Pricing Rebate Scheme is 15 per cent of the eligible irrigation bill. 

If you pay for irrigation bills that are not in your business name you may be eligible under the Scheme as a pass-on entity. As part of your application, you will need to provide evidence to demonstrate the arrangement in which the irrigation bills are paid. This may include written agreements and bank statements.

After your initial application is approved, your subsequent applications will require only a copy of your bill(s) and proof of payment. However, if your circumstances have changed since your initial application you will need to advise QRIDA when competing your subsequent application, or by contacting QRIDA. 

The definition of primary production enterprise has been expanded under the joint Commonwealth-Queensland Disaster Recovery Funding Arrangements (DRFA).

Primary production enterprise now includes businesses that support primary production, thus the income from those services that support primary production such as harvesting and mustering services. 

Other examples include classifications under Australian New Zealand Standard Industrial Classification (ANZSIC) Division A, Subdivision 05 Agriculture, Forestry and Fishing Support Services such as: shearing business, mustering business, silage baling business, farm irrigation services, timber plantation maintenance services.

Income from these types of support services will now be considered primary production income for the purposes of determining eligibility as a primary producer under DRFA schemes. See separate FAQ for the definition of a primary producer under DRFA guidelines.

This change has been applied retrospectively to Queensland's 2025 disaster events and going forward for any future disaster events.

Your business is considered owner-operated if:

• at least one owner (which can be you or another owner) provides labour for the business; and
• your business is not wholly or partly operated or owned by a public company, a managed investment scheme, a foreign company or a superannuation entity other than a self-managed superannuation fund.
   

To be eligible you will need to declare that at least one owner of your business provides labour to operate the business. Labour to operate the irrigation business may include on-farm manual labour (e.g. growing and harvesting crops) and non-manual labour (e.g. bookkeeping, business planning).

QRIDA may request more information about the type of labour provided to determine your eligibility.

To be eligible, you will need to declare that your business is not operated or owned by an excluded entity (i.e. a public company, foreign company, a managed investment scheme or a superannuation entity other than self-managed superannuation fund).

QRIDA may request more information about your business structure to determine your eligibility.

The rebate amount will be 15% off the amount of your bill which you have paid in relation to your water allocations and usage for a period in the 2025-26 and 2026-27 financial years.

You will be required to provide at least two types of evidence to show your business irrigates. This evidence can include:

• management accounts showing income received from, or sale dockets from, sale of irrigated crops
• invoices for purchase of goods or materials required to irrigate crops such as seeds, fertiliser, irrigation infrastructure, and equipment
• Commonwealth Government Horticulture/Field Crops Levy statement obtainable from Levies Online
• current farm plan/map, or aerial, satellite or drone photography outlining the irrigated crops area
• current photographic evidence (e.g. with mobile phone) of irrigated crops area
• the Department of Primary Industry’s (DPI) Farm Business Resilience Plan (FBRP) that mentions the need to irrigate
• a business plan or other documents demonstrating your intent to start growing irrigated crops for commercial purposes.

To demonstrate that at least one owner or beneficiary of your business, or your business, declares primary production income for tax purposes, your evidence can be:

• income tax returns; or
• a letter from a qualified accountant.

Alternatively, you can make a statutory declaration.