Disaster Recovery Connect
Get the most out of your Disaster Recovery Pop-up Office appointment or QRIDA Connect session by understanding the personalised support available, what to expect before, during and after your appointment, and the key documents you will need to have ready for your appointment.
Personalised support is available to complete your QRIDA disaster recovery grant or loan application
Primary producers, small businesses and non-profit organisations can access personalised support to complete their QRIDA disaster financial assistance applications by booking an appointment with QRIDA.
You can book two types of appointments to get help with your QRIDA disaster financial assistance application:
- An in-person QRIDA Disaster Recovery Pop-up Office at a set time and location near you.
- An online or over the phone QRIDA Connect Session at a flexible time without having to leave your farm or business.
QRIDA Disaster Recovery Pop-up Offices
QRIDA Disaster Recovery Pop-up Offices are hosted across disaster-impacted Queensland regions so you can get help with your QRIDA disaster financial assistance application in-person and within a secure and private environment at a local venue close to you. These temporary Disaster Recovery Pop-up Offices are set up following disasters and have fixed dates, times and locations and should be booked in advance to secure your appointment.
QRIDA’s Disaster Recovery Pop-up Offices are advertised on QRIDA’s communication channels including social media and via email. Be sure to follow QRIDA on Facebook and Instagram and subscribe to QRIDA’s email disaster updates to find out about pop-up offices in your area.
If you can’t make it to a QRIDA Disaster Recovery Pop-up Office and would like help with your QRIDA disaster financial assistance application in-person, please get in touch with us by calling 1800 623 946 or emailing contact_us@qrida.qld.gov.au and we can discuss an alternate in-person meeting that best suits you.
QRIDA Connect sessions
QRIDA Connect sessions are hosted virtually at flexible dates and times so you can get personalised help with your QRIDA disaster financial assistance application without having to leave your farm or business.
Depending on what suits you best, QRIDA Connect sessions can be hosted either online, using applications such as Microsoft Teams, or over the phone.
How to book your appointment
You can book a QRIDA Disaster Recovery Pop-up Office or QRIDA Connect session by calling us on 1800 623 946 or emailing contact_us@qrida.qld.gov.au.
When you call or email to book an appointment with us, a Client Service Support Assistant will inform you of the times available for QRIDA Disaster Recovery Pop-up Offices and QRIDA Connect sessions. They will work with you to schedule an appointment that best suits you with a QRIDA representative. The standard duration of an appointment is generally half an hour to one hour, but we can organise a longer appointment to suit your needs.
After you book a Disaster Recovery Pop-up Office appointment or QRIDA Connect session, our Client Service Support Assistant will send you a confirmation email with details about your appointment, how to prepare for your appointment, as well as the guidelines and information about the disaster financial assistance you are looking to apply for.
How to cancel or reschedule your appointment
If you need to cancel or reschedule your appointment or QRIDA Connect session, please get in touch with us prior to your scheduled appointment by calling 1800 623 946 or emailing us at contact_us@qrida.qld.gov.au.
A QRIDA Client Service Support Assistant will work with you to reschedule your appointment to best suit you.
Important information relating to your appointment with QRIDA
Read this information to know what you need to prepare before your disaster recovery appointment with QRIDA, what will happen during your appointment and what you will need to do following your appointment to finalise and submit your application.
It’s important to prepare for your QRIDA Disaster Recovery Pop-up Office appointment or QRIDA Connect session ahead of time so you can get the most out of your time with us and we can provide you with the best possible support for your individual circumstances.
Before your appointment, please ensure you do the following:
- Read your appointment confirmation email and review the appointment details.
- Read the information linked in the appointment confirmation email about the disaster financial assistance you are looking to apply for including the scheme guidelines.
- Prepare the necessary documents listed in the appointment confirmation email that you will need to bring to your appointment. This may include:
- Photos of the disaster damage to your operation
- Personal identification
- Tax invoices or receipts relating to your disaster recovery
- Rates notices or lease agreements
- Financials
- Insurance details.
Your QRIDA Disaster Recovery Pop-up Office appointment or QRIDA Connect session will be entirely tailored to your operation’s individual disaster recovery needs and the financial assistance you may be eligible for through QRIDA.
Your appointment will be one-on-one with a QRIDA representative who all have expertise in QRIDA’s disaster financial assistance and primary producer, small business and non-profit disaster recovery.
Whether you are unsure about your eligibility, want to learn more about eligible grant and loan recovery activities, or have a couple of final questions about your QRIDA disaster recovery grant or loan application, you can set the agenda and ask any questions you have about QRIDA’s disaster financial assistance.
Alternatively, your designated QRIDA representative can steer the conversation and talk with you about:
- Your operation’s disaster recovery goals with QRIDA including the clean-up and recovery activities you are looking to undertake
- Your eligibility for QRIDA’s disaster recovery financial assistance and grant and/or loan options that may be available to your operation
- Your application including checking you have all the necessary documents to apply
- QRIDA’s disaster financial assistance application process from application submission to decision and what to expect including timeframes.
If you need to book another appointment following your initial appointment, please repeat the abovementioned steps under ‘How to book your appointment’.
When you are ready to submit your QRIDA disaster financial assistance application, please visit the relevant QRIDA webpage for the disaster assistance you would like to apply for to submit your application.
Please note, if you are applying for a disaster recovery grant, you can apply online through the QRIDA Apply Online Portal.
If you are applying for a disaster recovery loan, you will need to submit a paper application form by emailing or mailing your completed application form to QRIDA with the requested documentation.
You can email your completed application form and attached documentation to contact_us@qrida.qld.gov.au.
Alternatively, you can mail your completed application form and required documentation to:
Queensland Rural and Industry Development Authority
GPO Box 211
BRISBANE QLD 4001
If mailing your application, please do not include original documents as QRIDA is unable to return them.
After you have submitted your application, a designated Disaster Assessment Officer will get in touch with you about your QRIDA disaster financial assistance application and the assessment process. If you have any questions about the process you can contact us on 1800 623 946.
