Frequently asked questions

QRIDA has developed a wide range of frequently asked questions to help you find the answer you need. View them here.


View FAQS for QRIDA programs and services here.

Find the answers to your questions relating to a specific program.

  • Yes, you may be eligible for reimbursement of costs associated with purchasing and modifying a  WAT if  the new vehicle began providing a taxi service on or after 1 July 2019 and you meet one of the eligibility criteria.

  • If it has not been possible to grow horticultural crops because your water allocation has been temporarily traded you would not be eligible for a rebate on your water allocation charges.

    However, if you retained some allocation and grew horticultural crops you would be eligible for a rebate on both the water allocation charges retained and any water usage charges associated with horticulture production.

  • Yes. If you operate a primary production business under a single ABN on separate businesses in different locations, you can apply for assistance up to $75,000 for each eligible business.

    You will be required to submit evidence to verify the viability and autonomy of the separate businesses and submit an application form for each business, detailing the disaster damage sustained by that business.

  • You do not need to submit separate applications if your allocations are held under the same customer number.

  • Yes. You will need to provide evidence to demonstrate that you usually grow horticulture if announced allocations are sufficient to do so.

  • Yes. The application in the QRIDA portal will guide you on how to do this.

  • Yes, you would be eligible to receive a rebate on this basis provided you meet all other Scheme eligibility criteria.

  • Yes. These grants are intended to help people rebuild their primary production business and allows for you to restock with another type or class of livestock (in full or in part) if you’d prefer.  You will be able to restock to a level equivalent to where your herd numbers were at prior to the disaster. For example, this may be switching from a breeder herd to a trade cattle operation or switching from cattle to sheep and/or goats or other livestock.

    Note: QRIDA works on the basis of one (1) Adult Equivalent cattle (450kg dry beast) equals eight (8) Dry Sheep Equivalent. For more information contact QRIDA on 1800 623 946.

  • No. Applicants are only eligible for the rebate if they have purchased an approved vessel tracking unit. Please refer to the full list of eligible unit models in Table 1 of the Fisheries Queensland Vessel Tracking Installation and Maintenance Standard. 

  • Only eligible vessel tracking units purchased between 1 June 2018 and 30 June 2022 can be claimed under this scheme.

  • You may be eligible to apply for more than one grant if you were directly affected by both events. Please contact QRIDA 1800 623 946 or email

  • To be eligible for an operator payment, you must be listed as the ultimate lessee in the TMR’s register. 

    If you have not notified TMR of the leasing arrangements, or if TMR's record of your lease was not up to date on 16 June 2020, contact your local Passenger Transport Office (PTO) to update the record of your leasing arrangements. 

    Any evidence you provide with your application regarding the circumstances of the lease will be reviewed before determining whether you are eligible for assistance. 

  • Fishers who have sustained direct damage to fishing equipment and vessels as a result of the disaster may be eligible for assistance. Assistance is not however available to compensate for loss of income due to inability to fish because of the event.

    If your business has not experienced direct damage, but has suffered a significant loss of income or other impacts as a result of the disaster event, you may be eligible to apply for a Disaster Assistance (Essential Working Capital) Loan.

  • Yes. Applicants have the right to a review of their eligibility decision and are required to respond in a formal appeal letter within 30 business days.

  • Yes, QRIDA’s online application form accommodates all categories of the scheme and you should submit only one application. The online form will guide you through the process of applying. 

    If however, the categories to which you are a party are in different names you should submit separate applications. 

  • No. If you cannot demonstrate the amount of water used specifically for horticultural crops you will be asked questions about the land areas under horticultural and non-horticultural crops. QRIDA will use this information and relevant Australian Bureau of Statistics irrigation water application rates to calculate your rebate. More information on the formula to make this calculation is available in the supplementary information.

  • Yes, however only one grant is available per taxi service licence. QRIDA is unable to approve multiple applications made under a single eligible taxi licence. If an owner or operator has multiple WAT’s they can make applications for each vehicle if they meet the criteria.

  • No, you are unable to claim the same direct damage expenses under both the grant and loan scheme. However, if you are an eligible primary producer and your expenses have exceeded the amount of assistance available under the grants scheme, you can seek loan assistance for the expenses that were not covered by the grant. 

  • You cannot rely on anything said or done at mediation or notes prepared beforehand and relied on by parties including the mediator at mediation.

  • If your main source of income is not from primary production, you may still be eligible if:

    1. your business would usually meet the income requirements but does not currently due to drought or long lead times to full production, with the expectation to earn majority of income from primary production within three years; and
    2. if your off-farm income (per person) is less than $100,000 per year.

    Should you seek to apply under this criterion, QRIDA shall& generally require full financial information (financial statements, management records and tax returns) plus a business plan and forecast cashflows to evidence how and when your primary production business shall represent your main source of income.

    The guidelines have changed, please get in contact with QRIDA to discuss.

  • No, QRIDA will calculate the rebate amount from the information you provide.

    You may view the formulas used by QRIDA in calculating rebates in the Supplementary Information about the scheme.

  • Yes. As part of the service one on-farm visit is mandatory to ensure your commitment to the service provided and to enable the independent consultant to fully understand your business position and financial challenges.

  • No, replanting is not an eligible use of Extraordinary Disaster Assistance Recovery Grant funding. 

    Disaster Assistance Loans are available for replanting.

  • It is subject to certain exemptions provided for in the Act. Confidentiality applies to matters discussed or agreed at mediation meetings including anything done for the purpose of arranging or following up a mediation.

Last updated: 24 August 2022