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Frequently Asked Questions - COVID-19 Taxi and Limousine Industry Assistance Scheme

I'm a taxi and/or limousine driver and hold driver authorisation. Am I eligible for assistance?

Holding driver authorisation does not make you eligible for assistance under the scheme.

To be eligible for assistance, applicants need to be:

  • a taxi or limousine licence holder
  • a taxi or limousine licence operator
  • an authorised booking entity that predominately provides booking services for taxis and/or limousines.

I'm an authorised booking entity. Do I have to upload a photo of my livery with my application?

You need to provide evidence of livery if you had taxis in your fleet on 10 March 2020, and they operated in a metered taxi service area.

If all your taxis have the same livery, you only need to include one photo with your application. The photo must be of one liveried taxi with the registration plate displayed.

If your taxis have more than one livery, you need to provide a photo of each livery.

You don't need to provide evidence of livery if you:

  • only have limousines in your fleet
  • have taxis in your fleet, but on 10 March 2020 all your taxis were providing services in an exempt taxi service area.

What's the difference between a lease, a sub-lease and a management agreement?

A lease is when you have leased a taxi service or limousine licence from a taxi service or limousine licence owner.

If you have not leased the licence further to anyone else and don't have a management agreement in place, you're considered the operator of the licence.

A sub-lease is when you have leased a taxi service or limousine licence from someone who has a lease of the licence and who is not the licence owner.

If you have not sub-leased the licence further to anyone else and don't have a management agreement in place, you are considered the operator of the licence.

A management agreement is a written agreement between you and a taxi service or limousine licence owner, or a lessee or sub-lessee of the licence. The agreement enables you to operate the taxi or limousine service under the licence.

If the agreement states you are responsible for 50% or more of the costs for operating the licence, you are considered an operator of the licence.

I'm an operator. Do I have to upload a copy of my lease, sub-lease or management agreement with my application?

QRIDA will use the Department of Transport and Main Roads' (TMR) records of licence and leasing arrangements to asses operator applications.

If your arrangements were not up to date with TMR on 16 June 2020, supply a copy of your lease or sublease with your application and contact your local Passenger Transport Office to update your details.

You need to provide your management agreement, if you have one. TMR doesn't keep a record of management arrangements, so QRIDA needs this information to assess your application.

I operate a taxi service or limousine licence. What evidence do I need to prove this?

You don't need to provide evidence that you were an operator if you were recorded with TMR as the ultimate lessee or sub-lessee of a taxi or limousine licence on 16 June 2020.

If your ownership or leasing arrangements were not up to date with TMR on 16 June 2020, you need to provide the up to date details with your application. You will also need to contact your local Passenger Transport Office to update your details.

You need to provide evidence if, on 16 June 2020, you:

  • operated a taxi and/or limousine licence and were the holder of the licence with no lease of the licence in place
  • operated a taxi or limousine licence under a written management agreement with a licence holder or lessee.

In these circumstances, at least one piece of evidence showing that you operated the licence is required. Examples of evidence include:

  • a copy of the written management agreement and evidence that clearly states you were responsible for 50% or more of the costs for operating the licence
  • proof you were the registered owner of the vehicle attached to the licence on 16 June 2020, or the last vehicle that was attached to the licence between 10 March and 16 June 2020
  • evidence that you paid radio fees for the service/vehicle
  • a bailment agreement that shows you were acting as a bailor on 16 June 2020.

How do I apply for a payment under the COVID-19 Taxi and Limousine Industry Assistance Scheme?

You can apply for financial assistance under the scheme online via QRIDA's online application portal.

I don't have internet access. What should I do?

For any questions relating to the application process contact QRIDA on Freecall 1800 623 946 or email contact_us@qrida.qld.gov.au.

How long is the scheme open to applications?

Applications are open for a period of four weeks from 7 August 2020 and until 4 September 2020.

How can I check if I am eligible for a payment?

To check if you are eligible for a payment you should refer to the Scheme Guidelines.

What categories of industry participants are eligible for assistance under the scheme?

The categories are:

  • taxi and limousine operators (including wheelchair accessible taxi operators)
  • taxi and limousine licence holders
  • authorised booking entities that provide booking services predominantly for taxis or limousines.

Please refer to the Scheme Guidelines for full details of eligibility requirements under each category.

I am a participant in more than one of these categories. Can I receive assistance for more than one category?

Yes, you may be eligible to receive financial assistance in more than one category.

Please refer to the Scheme Guidelines for full details of eligibility requirements for each category.

If I am in more than one category can I still submit on one application form?

Yes. QRIDA’s online application form accommodates all categories of the scheme and you should submit only one application. The online form will guide you through the process of applying.

If however, the categories to which you are a party are in different names you should submit separate applications.

How soon will my application be processed?

Applications for licence holder or authorised booking entity assistance will be processed and paid as soon as possible after receipt.

Applications for operator payments will be processed when the scheme closes. This is because all applications need to be assessed together before payment can be made for this category.

The scheme closes on 4 September 2020.

I am a joint owner with other parties. Can I apply for a payment in my name only, or do all other parties need to be included in the application?

Applications must be submitted in the names of all parties to licences, operating arrangements and authorised booking entities.

In applying, each party needs to sign a payment instruction form, nominating one bank account where all approved assistance will be deposited.

I am an operator, but I equally share the costs of operating the licence with another party under a management agreement. Could I be eligible for assistance?

If two operators equally share the cost of operating the licence under a written agreement, they could each be eligible.

In this case, the payment would be divided equally between the two parties. Each party would need to apply separately and provide evidence to demonstrate their eligibility.

I was leasing a licence from the licence holder, but we didn't notify the Department of Transport and Main Roads (TMR) of this lease. Can I still receive assistance as an operator?

To be eligible for an operator payment, you must be listed as the ultimate lessee in the TMR’s register.

If you have not notified TMR of the leasing arrangements, or if TMR's record of your lease was not up to date on 16 June 2020, contact your local Passenger Transport Office (PTO) to update the record of your leasing arrangements.

Any evidence you provide with your application regarding the circumstances of the lease will be reviewed before determining whether you are eligible for assistance.

I was leasing a licence, but because of COVID-19, my lease was terminated before 16 June 2020. Am I eligible for the operator payment?

Unfortunately, no. You must have been the operator of the licence on 16 June 2020 to be eligible for the payment.

I am an authorised booking entity, but I haven't yet submitted my 2019-20 quarter three report to the Department of Transport and Main Roads. Can I still receive the assistance?

The 2019-20 quarter three data reports are used to assess eligibility. Authorised booking entities are required to have provided their reports on, or before 16 June 2020.

If you have not yet submitted your report, you will only be eligible for the payment if TMR accepts the information provided in a late submission, including any further supporting evidence that may be requested. As a first step you will need to send it to TMR at PT_Data_Reporting@tmr.qld.gov.au

What information will QRIDA use to determine my eligibility?

QRIDA will mostly use information provided by TMR.

In some cases, applicants will need to provide supporting documentation. Supporting documents can include any document (including from a website) that supports in the recognition that you operated the Taxi on the appropriate dates.

If an arrangement for operating a vehicle is recorded with TMR then no supporting documents are necessary.

In some cases, QRIDA might contact you to request further information or documentation.

Why is 16 June 2020 the eligibility date?

This is the date when the scheme was announced by the Queensland Government. The scheme was designed to support industry participants on the date of announcement.

Why is 10 March 2020 the date when vehicles must be stated in licences or affiliated with authorised booking entities?

10 March 2020 is the day before the World Health Organisation announced that COVID-19 was a pandemic. It is the date from which the impacts of COVID-19 on the industry became increasingly significant.

Has your question been answered?

If you require any further assistance, please contact QRIDA on Freecall 1800 623 946 or email contact_us@qrida.qld.gov.au.

Last updated
20 August 2020